chambat99 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how chambat99 ("chambat99", "we", "us", "our") collects, processes, stores, protects, and shares the personal data of individuals ("you", "Player", "User") who access or use the chambat99 website, mobile platform, games, sportsbook, and all related services (collectively, the "Platform").

This Policy applies to all chambat99 account holders, including registered players based in Pakistan and any individual who visits the chambat99 website without registering. By accessing the chambat99 Platform or creating a chambat99 account, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the chambat99 Terms & Conditions and Responsible Gaming Policy, which together form the full agreement governing your relationship with chambat99. Capitalised terms not defined in this Policy have the meanings given to them in the chambat99 Terms & Conditions.

chambat99 collects personal data through several channels — the information you provide directly during registration and KYC, data generated automatically by your use of the Platform, and data received from regulated third-party payment providers and game suppliers. The categories of personal data we collect are described below.

• Registration Data: Full name, date of birth, Pakistan mobile number, email address (if provided), chosen username, and password (stored in hashed, non-reversible form).
• KYC / Identity Verification Data: Copies of government-issued identity documents (CNIC, passport, or equivalent), selfie or live photo for biometric identity matching, and proof of address where required.
• Payment Data: Easypaisa wallet number, JazzCash wallet number, bank account details (IBAN, account title), or other payment instrument information provided during deposit or withdrawal at chambat99. Full card numbers are not stored by chambat99 — they are processed and tokenised by our PCI-DSS certified payment gateway partners.
• Support Communications: Records of conversations, queries, and complaints submitted to chambat99's English-language support team via Live Chat, WhatsApp, Telegram, or email.
• Responsible Gaming Data: Deposit limits, loss limits, session time settings, cooling-off periods, and self-exclusion status you set on your chambat99 account.

• Device & Technical Data: IP address, device type, operating system, browser type, screen resolution, and Pakistan mobile network (Jazz, Zong, Ufone, Telenor, or PTCL) detected from your connection.
• Usage Data: Pages visited on chambat99, games launched, betting history, session start and end times, navigation paths, and feature interactions.
• Transaction Logs: Complete records of PKR deposits, withdrawals, game stakes, winnings, bonus activations, and VIP points earned at chambat99.
• Cookie & Tracker Data: Data collected via first-party and third-party cookies and similar technologies as described in Section 6 of this Policy.

chambat99 processes your personal data only for the specific, legitimate purposes described below. We do not use your data for any purpose that is incompatible with those listed here without first notifying you and, where required, obtaining your consent.

• Account Management: To create, maintain, verify, and secure your chambat99 account, including processing your chambat99 login and managing your PKR wallet balance.
• Identity Verification (KYC / AML): To verify your identity and age (18+ requirement) in accordance with our Know Your Customer obligations, and to comply with applicable anti-money laundering regulations.
• Payment Processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, and connected bank accounts, and to maintain accurate transaction records for your chambat99 account history.
• Game Provision: To operate, personalise, and improve the games, sportsbook, Cockfighting, and other features available at chambat99.
• Bonuses & VIP Programme: To calculate bonus eligibility, track wagering progress, and administer VIP tier status and associated benefits on your chambat99 account.
• Customer Support: To respond to queries, complaints, and account-related requests submitted to chambat99's English-language support team.
• Responsible Gaming: To monitor for signs of problem gambling, enforce deposit and loss limits, administer cooling-off periods, and process self-exclusion requests at chambat99.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, account hacking, and other prohibited conduct on the chambat99 Platform.
• Legal Compliance: To comply with applicable legal obligations, regulatory requirements, and respond to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the chambat99 Platform's performance, user experience, and product offerings.

chambat99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the chambat99 Terms & Conditions agreement with you — including account creation, payment processing, game provision, and withdrawal of PKR funds.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC identity verification, age verification (18+), anti-money laundering screening, and retention of transaction records.
• Legitimate Interests: Processing that serves chambat99's legitimate business interests, where those interests are not overridden by your privacy rights — including fraud detection, security monitoring, platform improvement, and responsible gaming programme administration.
• Consent: Where chambat99 relies on your consent as a legal basis — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

chambat99 does not sell, rent, or trade your personal data. We may share your data with carefully selected third parties only where necessary and only for the purposes described in this Policy.

• Payment Service Providers: Easypaisa, JazzCash, and our banking and card processing partners receive transaction data necessary to process your PKR deposits and withdrawals. These providers are contractually bound to handle your data securely and only for payment processing purposes.
• Game Software Providers: Licensed game studios (including the providers of chambat99's live dealer tables, jackpot slots, Rocket Crash, and Cockfighting products) receive anonymised session and gameplay data for game result verification, RTP audit compliance, and technical support.
• Identity Verification Providers: Third-party KYC and AML screening services receive identity document data and biometric data strictly for the purpose of age and identity verification as required by our regulatory obligations.
• Fraud Detection & Security Services: Specialised fraud prevention and cybersecurity partners receive technical data (IP addresses, device fingerprints, login patterns) for the purpose of protecting chambat99 accounts from unauthorised access, fraud, and abuse.
• Legal & Regulatory Authorities: chambat99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or to protect the rights, property, or safety of chambat99, its players, or the public.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of chambat99's business, personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

The chambat99 Platform uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage objects — to operate essential Platform functions, improve your user experience, and detect fraudulent or abusive activity.

• Essential Cookies: Required for the chambat99 Platform to function correctly. These cookies maintain your login session, remember your PKR wallet currency preference, and ensure that responsible gaming limits you have set are applied consistently. These cookies cannot be disabled without impairing your ability to use chambat99.
• Security Cookies: Used by chambat99's fraud detection systems to identify suspicious login attempts, detect account sharing, and verify that you are a human player rather than an automated bot.
• Performance & Analytics Cookies: Collect aggregated, anonymised data about how players navigate the chambat99 Platform — which games are most popular, which pages have the highest exit rates, and how long sessions typically last — to help chambat99 improve its products and services.
• Preference Cookies: Remember your personalisation settings on chambat99 — such as your preferred language, recently played games, and lobby display preferences — to customise your experience on return visits.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using chambat99, but may result in a less personalised experience. Note that disabling essential or security cookies may impair your ability to log in to your chambat99 account or access certain features.

chambat99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-Bit TLS Encryption: All data in transit between your device and chambat99's servers is encrypted using Transport Layer Security (TLS) with a 256-bit key — the global standard for financial-grade data security.
• Encryption at Rest: Sensitive personal data — including KYC documents, identity verification records, and payment instrument details — is stored in encrypted form on chambat99's secure servers.
• Access Controls: Access to chambat99 systems containing personal data is restricted on a strict need-to-know basis, with role-based access controls, multi-factor authentication for all internal accounts, and comprehensive access logging.
• Password Security: Chambat99 stores user passwords in hashed, salted, non-reversible form. chambat99 support agents have no ability to view your password.
• Two-Factor Authentication (2FA): chambat99 provides SMS OTP-based 2FA for player accounts and strongly recommends enabling this feature via your account security settings.
• PCI-DSS Compliant Payment Processing: All PKR payment processing at chambat99 is handled through PCI-DSS certified gateway partners. Full card and wallet credential details are not stored on chambat99's infrastructure.
• Penetration Testing & Security Audits: chambat99 conducts regular third-party security assessments to identify and remediate vulnerabilities in its platform infrastructure.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you believe your chambat99 account has been compromised, please contact our English support team immediately via Live Chat or WhatsApp.

chambat99 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:

• Account Data: Retained for the duration of your active chambat99 account and for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering record-keeping requirements.
• KYC / Identity Documents: Retained for a minimum of five (5) years from the date of verification, in accordance with regulatory obligations. Copies of documents are stored in encrypted form.
• Transaction Records: Complete PKR transaction logs — including deposits, withdrawals, game stakes, and winnings at chambat99 — are retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Records of support interactions are retained for three (3) years from the date of the interaction, or longer if the interaction relates to a dispute or regulatory investigation.
• Self-Exclusion Records: Records of self-exclusion requests at chambat99 are retained indefinitely to ensure that any future account registration attempts by a self-excluded individual can be identified and blocked.
• Marketing Preferences: Records of marketing opt-outs and preferences are retained indefinitely to ensure that chambat99 honours your communication preferences.

When personal data is no longer required for the above purposes, chambat99 will securely delete or anonymise it in accordance with our internal data disposal procedures.

As a chambat99 account holder, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact chambat99's English-language support team via Live Chat, WhatsApp, or by emailing [email protected]. chambat99 will respond to all valid requests within 30 days.

chambat99 is an adults-only platform. The chambat99 Platform is strictly intended for use by individuals who are 18 years of age or older. chambat99 does not knowingly collect personal data from individuals under the age of 18.

If chambat99 becomes aware that personal data has been collected from an individual under 18 years of age — whether through a false date of birth at registration or any other means — chambat99 will immediately suspend the relevant account, void any associated winnings, return any remaining real-money PKR balance via the original payment method, and permanently delete all personal data associated with the underage account.

Parents and guardians who believe that a minor may have registered and used a chambat99 account should contact chambat99's English-language support team immediately via Live Chat or WhatsApp so that the account can be investigated and closed without delay.

chambat99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. When material changes are made to this Policy, chambat99 will notify registered Pakistan players via SMS to their registered mobile number or via a prominent notice on the Platform prior to the changes taking effect.

The date at the top of this Policy ("Last Updated") indicates when the most recent version came into force. Your continued use of the chambat99 Platform following the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised Policy, you should stop using the Platform and request account closure by contacting chambat99's English support team.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how chambat99 is handling your personal data, please contact chambat99 through any of the following channels:

• Live Chat: Available 24/7 on the chambat99 Platform — average first response under 3 minutes.
• WhatsApp: Message chambat99's English support team on WhatsApp — available 24 hours a day, 7 days a week.
• Telegram: Contact chambat99 via the official Telegram channel for privacy-related queries.
• Email: For formal written privacy requests, data subject access requests, or Data Protection Officer correspondence, write to [email protected] with the subject line "Privacy Request — [Your Registered Mobile Number]". chambat99 will acknowledge receipt within 5 business days and respond substantively within 30 days.